user-centred culture

Lectures

What is Human Centered Design?

Case Studies

Decidim Barcelona – Repensem 22@

Genève Living Lab

Development of a digital policy for Geneva

Publications

Design and organizational change in the public sector

Deserti, A., & Rizzo, F. (2014)
Design Management Journal, 9(1), 85-97

Exploring User-Centred Design in Practice: Some Caveats

Marti, Patrizia & Bannon, Liam J. (2009).
In Knowledge, Technology & Policy
volume 22, pages 7–15(2009)

Links

Designing human-centred organisational culture

What it takes to create a user-centred culture

Tools

CUSTOMER JOURNEY

teamwork session

ETHNOGRAPHIC INTERVIEW

teamwork session

An ethnographic interview usually takes one researcher the minimum of one hour. Some can take many hours and may be slit over two or more sessions

OBSERVATION OF CONTEXT

teamwork session

Each observation is likely to require at least one researcher and a minimum of two hours of time

PERSONAS

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PROBLEM DEFINITION

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SERVICE BLUEPRINT

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STAKEHOLDERS MAP

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USABILITY TESTING

teamwork session